Protecting Your Identity

Protecting Your Identity: Tips to Prevent Identity Theft

Today, keeping your information safe matters more than ever. Technology makes life easier, but it also makes it easier for criminals to access your personal information, raising the risk of identity theft and fraud.

Identity theft happens when someone uses your personal information without permission— and it can cost time, money, and your credit.

The good news? Banks and financial institutions work 24/7 to help protect your accounts., but staying safe is a team effort. Simple everyday habits can help reduce your risk and keep your information secure.

How to Protect Your Identity

Protecting your identity doesn’t have to be complicated. This page breaks things down into simple, everyday steps you can take to keep your personal information safe.

What Is Identity Theft?

Identity theft happens when someone steals your personal information, like your name, Social Security number, passwords, or bank details, and uses it without your permission.

What Happens If We Suspect Fraud?

If your bank spots strange debit card or ATM activity, they might reach out to check if it was really you. This could be a call from a real person or an automated message. Replying as soon as possible can help avoid your card being temporarily locked.

During the call, our specialists will:

  • Confirm that you are the cardholder
  • Reference the last four digits of your debit card or ATM number
  • Ask you to verify your ZIP code and/or recent transactions

If you confirm that a transaction was not authorized, your card will be deactivated immediately and a replacement card will be issued to you.

If you miss the call, you’ll be given a case number and instructions to contact our fraud detection team at your earliest convenience.

Stay Alert and Monitor Your Account

Regularly checking your account activity and balancing your account is one of the best ways to protect yourself and catch fraud. If you notice any suspicious or unauthorized transactions, contact us immediately so we can help resolve the issue quickly.

Tips for Safe ATM & Debit Card Use

When using your ATM or iStrive Debit Card, whether at an ATM, in a store, or online, keeping security in mind can help protect your account and personal information.

At the ATM:

  • Choose ATMs that are well-lit, busy areas, especially at night
  • Check the card slot and keypad for anything unusual before inserting your card
  • Shield the keypad when entering your PIN
  • Finish your transaction quickly and put your card away before leaving
  • Never accept help from strangers at an ATM

Protect Your PIN:

Your PIN is a key to your money, so keeping it safe is essential.

  • Choose ATMs that are well-lit, busy areas, especially at night
  • Don’t share your PIN with anyone (even friends of family)
  • Avoid using easy–to–guess numbers like birthdays or repeated digits

The Bottom line

Identity protection starts with awareness. Learning how to spot risks and protect your personal data puts you one step ahead—and helps you stay confident and secure online.